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Quality Improvement Case

Managing quality is crucial for all businesses. Quality products help to maintain customer satisfaction and loyalty and reduce the risk and cost of replacing faulty goods. Customers expect to buy quality products. Quality is critical to satisfying customers and retaining loyalty. Quality products make an important contribution to long-term revenue and profitability. Challenges Trading company took orders for hair accessories products. With over 20 quality controllers, the company was still running short of hands during peak seasons due to suppliers being too spread out in different provinces in China with…

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